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We source our ingredients from a variety of trusted local suppliers to ensure you receive good quality meat and vegetables each week. Our meal kits include homemade soup broth, sauces and marinade for your enjoyment!

Do take note that our ingredients come from the same facilities that process major food allergens: eggs, milk, fish, shellfish, tree nuts, peanuts, wheat and soy.

We also list the ingredients for each recipe on our website and recipe cards. If you have any serious food allergy or intolerance, please refrain from ordering them.

Have any questions about our ingredients? Feel free to drop us a line at hello@kitchenhands.com.

Absolutely! You can pick any meal kits from our list of options each week. Our menus will be released up to 4 weeks in advance so you can start choosing as early as that.

Orders are locked 7 days before delivery. We currently deliver only on Saturdays. We will reach out to you 6 days before your delivery to arrange a preferred delivery timeslot.

If you are an existing customer, your order will be locked at 6pm on Saturday, and shipped 7 days later on Saturday of the following week. (For example, your order will be locked at 6pm on Sat 24 Oct for delivery on Sat 31 Oct)

If you are a new customer, please take note of the date for the menu you have selected. (For example, if you order from 24 Oct’s menu, your order will be shipped on 24 Oct)

Although we’ve packed each meal kit carefully with insulated liners and ice packs, with the proteins delivered chilled/frozen, you should put them in your fridge or freezer as soon as they arrive at your doorstep to maintain their freshness.

If you don’t plan on cooking the proteins within 3 to 4 days, please put them in the freezer.

Each kit will contain a label indicating the “consume by” date.

You may refer to SFA’s Safe Food Handling Guide for more information.

Your meal kits will arrive according to your selected timeslot on Saturday (9 am – 12 pm / 12pm – 3 pm / 3pm – 6 pm / 6pm – 9 pm).

If no one’s at home to receive them, our driver will leave them at your doorstep.

While we’ve packed each meal kit with insulated liners and ice packs to maintain the appropriate temperatures throughout the delivery, we highly recommend that you place them in your fridge or freezer as soon as they arrive.

Do take note that the freshness and quality of the ingredients may be affected if they’re not stored properly.

If you are an existing customer and would like to change your orders, please do so by Saturday, 6pm. This is 7 days prior to your delivery day. This will allow us to make the changes accordingly and ensure the freshness of the ingredients.