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Frequently Asked Questions

Need some help? Choose a category to get your questions answered.

FAQs / Account Management
How do I activate my account?

After your first order, you should have received an activation email. If you can’t find the email, please check your junk folder. If you still don’t see it, please contact us at hello@kitchenhands.com or +65 8866 9376 from Mon-Fri 11am-6pm.

How do I skip a week or pause my subscription?
  1. Login to your account here

  2. Select ‘Manage Subscription’ on your dashboard


  3. Scroll down and expand ‘Manage upcoming orders’


  4. Click on ‘Skip order’ for the week you wish to skip


  5. If you wish to pause your subscription, click on ‘Pause Subscription’ under your ‘Subscription Status’


How do I reactivate my subscription?

Login to your account here and click resume subscription.

How do I cancel my subscription?

Login to your account here to manage your subscription.

How do I change my shipping and/or billing address?

Login to your account here to edit your shipping and/or billing address.

How do I upgrade or downgrade my plan?

Login to your account here to cancel your current subscription and pick a new plan.

How do I change my email address?

Contact us at hello@kitchenhands.com to change your email address.

How do I get quicker access to my account?

For quicker access to your account, add this link to your home screen.

For iOS devices, launch the page in Safari. Tap the share button (the rectangle with an arrow pointing upward) and tap Add to Home Screen.

For Android devices, launch the page in Chrome. Tap the menu button and tap Add to homescreen.

How do I add a discount code to my existing subscription?

Login to your account here to manage your subscription. Click on ‘Discount codes’ and add it there.

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